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FAQ’s

We understand that finding the right company for the job is sometimes daunting. Thats why we have provided a thorough list of detailed frequently asked questions. We have answered them in the best way possible to inform you on what exactly we can do for you. If you have any other questions that are not in the list below, feel free to give us a ring or fill out the customer support form and we’ll get back to you promptly.

HAPPY CLIENTS

‘After have three r/c air conditioner units installed at different homes over the past 12 months, we have no hesitation in recommending Viva HVAC Inc. to anyone in the market for heating & cooling. All work finished in an efficient and professional manner and Ben is a pleasure to deal with’

FAQs

01.

What brand of units do you service?

We service and repair all brands in the market.

02.

How much will a service cost?

Please fill out a price request form and one of our team will contact you with pricing.

03.

How long will a service take?

We allow 45 minutes for our technicians to service your system and 15 minutes of paperwork and writing your report. (Any issues Picked up by our technicians that get approved by the customer may be more time on top) but this will not happen without customer approval.

04.

Can you book in a free quote?

Yes, simply fill out a request form stating you want a quote.

05.

What form of payment do you accept?

We accept Cash, Visa or Mastercard (We do not accept American Express or Diners club). Once payment has been made, a written report and invoice will be emailed to you after our office processes it.

06.

Can I choose the time and day?

Of course, we understand people are busy. We will work around our customers to find a time that suits you best. These details can be filled out in a request form.

DON’T WAIT UNTIL IT’S TOO LATE, CONTACT US FOR AN APPOINTMENT TODAY!

We aim to do all the hard work so that the whole process is as simple and effective for our customers, from booking the job manually on our website or phoning our friendly office. We have got you covered.

Get in Contact Today!
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